RETURNS AND REFUND POLICY
Our goal is your satisfaction! If you are unhappy with your purchase for any reason, please let us know! We accept returns on NEW and UNUSED ITEMS within 14 days of purchase and will issue a full item refund, replace your exact item if available, or issue a store credit for that item’s value towards another purchase. Customer is responsible for the return shipping expense. Please note for any expedited shipping charges selected, we only refund the item value as the shipping charges are non-refundable in that case.
All orders are quality checked prior to shipping. If you receive an item that is incorrect, defective, or arrives broken, we will cover shipping charges in that case. Please contact usupon receipt or within 3 days to initiate return/exchange processing. We may request photos of damaged items or packaging in determining return approval in those cases.
To initiate a return, please contact us providing us with your order number and the details or reasons for the return. Once approved, we will provide return instructions and include a pre-paid return label in the event we are responsible for return shipping. For all other returns, please use a trackable shipping method to ensure safe, confirmed return. Upon receipt of your approved return to our location, we will issue a full refund to the payment method used which should reconcile with your bank in 1-2 business days.
We do not accept returns for items damaged by customer during handling or usage. These items are not eligible for return or refund and remain the responsibility of the customer.
If your shipment is returned to sender due to a provided invalid address, we can reship to an alternate correct address. We will require the customer to cover shipping costs in that case.
If you would like to cancel an order prior to our shipping, please contact us via phone or email as soon as possible. Include your order number and contact information to ensure proper processing. We will honor any requests received prior to our daily cut off shipping times. Any requests received after order shipping will not be honored. You will be required to ship the item back to us, and once it is received, unused, we will initiate the refund.